We solve your employees’ problems quickly, to the point and without unnecessary technical jargon. IT should help people do their work, not slow them down. We communicate in Czech and English.
How support works
- Helpdesk by phone and email – up to 24/7 if needed.
- Request tracking – we log every request in our helpdesk system and itemise all work in the monthly invoice.
- Remote help – we solve most problems remotely.
- On-site visits – for larger clients we offer regular preventive visits at their premises.
Frequently asked questions
How quickly do you respond?
Response times are set in the contract according to the severity of the request.
Can we visit you in person?
Yes, we will be happy to see you at our office in Prague or Brno.
Is support part of IT management?
Yes. We offer end-user support on its own or as part of complete IT management.
Arrange a no-obligation meeting
Call us at +420 277 778 222, email sales@voksys.cz or use our contact form. At the start of our cooperation we audit the current state of your IT free of charge.